Returns

From the moment you receive your order at your home, you have the items 14 days at sight. After the expiry of 14 days the purchase contract is binding. If you are not satisfied with the product, you can return it within the trial period.

Process returns:

  • Within 14 days of receipt, you can return the items for exchange or return. Send us an e-mail to info@holugt-sauer.com to receive your return order number and address. You can also return the items free of charge at one of our locations.
  • Returns are only accepted if the product and packaging of the product are undamaged.
  • The costs for returns are for the buyer. Returns at one of our locations are free of charge.
  • Holugt Sauer is not liable for the loss of shipments or damage during transport, therefore always ensure a good packing.

When we receive the item we will refund the purchase amount, subject to compliance with the above conditions. The amount will be refunded to the used bank account. It may take several days (5) before the ammount is visible on your account.

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